Frequently Asked Questions

Whether you’re curious about our centimeter-level accuracy or need help managing your device fleet, our FAQ covers it all. Explore the sections below to understand how our technology solves complex tracking challenges and how to maintain peak performance.

Q1. What problems does your system solve?

A: Real-time indoor and outdoor positioning and motion analytics for sports, robots/AMR, home-robot following, smart parking and contactless. sensing.

Q2. How is UWB different from GPS, BLE, or Wi-Fi?

A: UWB offers centimeter-level ranging, low latency, and strong multipath resilience—superior to GPS indoors and meter-level BLE/Wi-Fi.

Q3. Do you provide a mobile app and a web console?

A: Yes. App = live map/trajectory/status; Web = analytics, heatmaps, playback and device management.

Q4. What accuracy can I expect?

A: ±10cm indoors (LoS) with proper geometry/calibration; NLOS/metal degrades performance.

Q5. Multi-device/robot support?

A: Yes, multi-tag tracking & coordination and throughput scales with density/channel plan.

Q6. Cloud vs on-prem?

A: Cloud, edge gateway or on-prem depending on policy/latency.

Q7. How is data secured?

A: TLS transport, signed firmware, RBAC and audit logs; on-prem option available.

Q8. Warranty & service?

A: 12-month hardware warranty; extended service and commissioning available.

Q9. Positions jump/drift—what to check first?

A: Anchor IDs/coords/height and LoS, RF noise, firmware versions; re-run acceptance test and review residuals.

Q10. Tag not in the app?

A: Please check Power, pairing, range, channel plan match; reset and rescan; check gateway.

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